FAQ CENTER

Welcome to the FAQs at summitthreads.shop.

1. Product Related
   Q: Are your waterproof jackets completely waterproof?
   A: Our waterproof jackets are made of high-performance waterproof material and effectively protect against rain and wind. However, caution is advised during prolonged heavy rain or submersion.
   Q: How do I quickly inflate and store my inflatable cushion?
   A: The cushion is equipped with a dedicated valve for quick inflation and deflation. After use, deflate, fold, and store in a dry place to extend its lifespan.
   Q: What outdoor activities are quick-drying jackets suitable for?
   A: Quick-drying jackets are lightweight and breathable, making them suitable for hiking, running, cycling, camping, and other outdoor activities.
2. Ordering and Payment
   Q: What payment methods can I use?
   A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods.
   Q: How do I modify or cancel my order?
   A: After placing an order, please contact us as soon as possible and we will do our best to assist with any modifications or cancellations.
3. Shipping and Logistics
   Q: How long does it typically take for an order to arrive?
   A: Orders within the United States typically arrive within 3-7 business days, depending on the shipping region and shipping method.
   Q: Can I track my order?
   A: Yes. After shipment, we will provide a tracking number via email, allowing you to check the shipping status at any time.
4. Returns, Exchanges, and Refunds
   Q: How do I request a return or exchange?
   A: Please contact us within 30 days of receiving the item, ensuring the item is unused and in its original packaging. Once the return is completed, we will process the refund within 5-10 business days.
   Q: Who pays for return shipping?
   A: Return shipping for non-quality issues is the customer’s responsibility. Return shipping for quality issues or incorrect product delivery will be covered by us.
5. Product Care
   Q: How do I wash my cycling gloves?
   A: We recommend hand washing. Avoid using bleach or high-temperature drying to maintain the comfort and durability of the gloves.
   Q: How do I properly store my tent?
   A: Please air dry the tent before folding it up. Avoid storing it in a damp state for long periods of time to prevent mold and odor.
6. Customer Service
   Q: How can I contact customer support?
   A: You can contact us via the following methods:
   Business Email:
   lionel@summitthreads.shop
   support@summitthreads.shop
   Tel: (857) 357-5635